{"id":30542,"date":"2022-01-16T11:51:56","date_gmt":"2022-01-16T08:51:56","guid":{"rendered":"https:\/\/www.projectyou.gr\/?post_type=portfolio_page&#038;p=30542"},"modified":"2024-03-11T16:04:56","modified_gmt":"2024-03-11T13:04:56","slug":"ela-certification-customer-service-jan-2023","status":"publish","type":"portfolio_page","link":"https:\/\/www.projectyou.gr\/en\/portfolio\/ela-certification-customer-service-jan-2023\/","title":{"rendered":"ELA Certification &#8211; Customer Service &#8211; Jan 2023"},"content":{"rendered":"<div class=\"wpb-content-wrapper\" id=\"wpb-content-root\"><p>[vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; z_index=&#8221;&#8221; padding_bottom=&#8221;15&#8243;][vc_column][vc_single_image source=&#8221;featured_image&#8221; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; qode_css_animation=&#8221;&#8221;][vc_empty_space][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; z_index=&#8221;&#8221; padding_bottom=&#8221;15&#8243; css=&#8221;.vc_custom_1569335332402{margin-right: 0px !important;margin-left: 0px !important;background-color: #e5e5e5 !important;border-radius: 2px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1555425180649{padding-right: 10px !important;padding-left: 10px !important;background-color: #e5e5e5 !important;}&#8221;][vc_column_text]<\/p>\n<h4>Date<\/h4>\n<p>16\/01\/2023, 15:<span lang=\"EN-US\">00 &#8211; 21:00<\/span>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1555425171903{padding-right: 10px !important;padding-left: 10px !important;background-color: #e5e5e5 !important;}&#8221;][vc_column_text]<\/p>\n<h4>Conduct<\/h4>\n<p>LIVE e-learning[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221;][vc_column][vc_empty_space][vc_custom_heading text=&#8221;Seminar Description&#8221; el_class=&#8221;section_py&#8221;][vc_column_text]The aim of the seminar is to train employees in departments that have a direct or indirect relationship with customer service, in proven and innovative methods and practices from international standards, which ensure long-term customer satisfaction.[\/vc_column_text][vc_custom_heading text=&#8221;Seminar Contents&#8221; el_class=&#8221;section_py&#8221;][vc_column_text]<\/p>\n<ul>\n<li>Understanding customer service processes<\/li>\n<li>From customer service to customer experience<\/li>\n<li>The multi-level communication with the customers<\/li>\n<li>The secrets of successful phone communication<\/li>\n<li>Customer-centric approach, how reputation and clientele are built<\/li>\n<li>Implementation of customer service policy<\/li>\n<li>Customer service organization design.<\/li>\n<li>Use of Key Performance Indicators (KPIs) for customer service evaluation<\/li>\n<li>Basic functions of Customer Relationship Management (CRM) systems<\/li>\n<li>CRM selection criteria<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_custom_heading text=&#8221;Is addressed to&#8221; el_class=&#8221;section_py&#8221;][vc_column_text]<\/p>\n<ul>\n<li>Customer Service executives, Sales, Logistics departments and young people who want to be active in the field of Customer Service.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_custom_heading text=&#8221;Benefits&#8221; el_class=&#8221;section_py&#8221;][vc_column_text]Educational material will be given to all participants, as well as and a certificate of attendance. Those who want to participate in the training can also participate through e-learning that takes place in real time, giving the participants the opportunity to have active participation and direct contact with the lecturer and the other participants.[\/vc_column_text][vc_custom_heading text=&#8221;Lecturer&#8221; el_class=&#8221;section_py&#8221;][vc_column_text]Katerina Theofanidou, Industrial Administration, MSc, Business Development Consultant, Project Manager since 2004, Certified in IPMA-D Project Management, Project Management seminar presenter since 2009, Certified adult educator by National Organization for Qualification Certification &amp; Vocational Guidance and the Central Union of Chambers of Germany[\/vc_column_text][vc_custom_heading text=&#8221;Method of attendance&#8221; el_class=&#8221;section_py&#8221;][vc_column_text]<\/p>\n<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<p>LIVE e-learning<\/p>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][vc_custom_heading text=&#8221;Participation Cost&#8221; el_class=&#8221;section_py&#8221;][vc_column_text]Participation cost for Operational Level is <strong>100<\/strong> \u20ac and for Managerial Level is <strong>150<\/strong> \u20ac.<\/p>\n<p>Additional <strong>150<\/strong> \u20ac, for those who want to participate in the examinations of the International certification ELA &#8211; Customer Service (includes exam simulation, exam fee and certification).[\/vc_column_text][vc_custom_heading text=&#8221;Communication&#8221; el_class=&#8221;section_py&#8221;][vc_column_text]For clarifications and registrations, you can contact: 6977999254, 6946742009, info@projectyou.gr[\/vc_column_text][vc_raw_html]JTNDYSUyMGlkJTNEZm9ybSUzRSUzQyUyRmElM0U=[\/vc_raw_html][vc_separator type=&#8221;normal&#8221;][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">The seminar has been completed<\/h3>\n<h3 style=\"text-align: center;\"><a href=\"https:\/\/www.projectyou.gr\/en\/seminars\/\">View all of our seminars here<\/a><\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; z_index=&#8221;&#8221; el_id=&#8221;disabled&#8221;][vc_column][vc_empty_space][vc_custom_heading text=&#8221;Payment methods&#8221; el_class=&#8221;section_py&#8221;][vc_empty_space][vc_column_text]Participation fee must be paid for the position reservation. The deposit can be made either through our bank account at Alpha Bank <span style=\"color: #398ecd;\">IBAN GR7501401880188002330000131<\/span> (beneficiary projectyou ltd) or using a credit card by selecting the corresponding one from the buttons below.[\/vc_column_text][vc_empty_space][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; z_index=&#8221;&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<strong>Customer Service (Operational)<\/strong>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<p class=\"product woocommerce add_to_cart_inline \" style=\"border:4px solid #ccc; padding: 12px;\"><span class=\"woocommerce-Price-amount amount\"><bdi>100.00<span class=\"woocommerce-Price-currencySymbol\" translate=\"no\" dir=\"auto\">&euro;<\/span><\/bdi><\/span><span class=\"add-to-cart-button-outer\"><span class=\"add-to-cart-button-inner\"><a data-gtm4wp_product_data=\"{&quot;internal_id&quot;:18597,&quot;item_id&quot;:&quot;18597&quot;,&quot;item_name&quot;:&quot;\\u0395\\u03be\\u03c5\\u03c0\\u03b7\\u03c1\\u03ad\\u03c4\\u03b7\\u03c3\\u03b7 \\u03a0\\u03b5\\u03bb\\u03b1\\u03c4\\u03ce\\u03bd (Operational Level) (\\u03c3\\u03cd\\u03b3\\u03c7\\u03c1\\u03bf\\u03bd\\u03b7)&quot;,&quot;sku&quot;:&quot;18597&quot;,&quot;price&quot;:100,&quot;stocklevel&quot;:null,&quot;stockstatus&quot;:&quot;instock&quot;,&quot;google_business_vertical&quot;:&quot;retail&quot;,&quot;item_category&quot;:&quot;ELA&quot;,&quot;id&quot;:&quot;18597&quot;}\" href=\"\/en\/wp-json\/wp\/v2\/portfolio_page\/30542?add-to-cart=18597\" aria-describedby=\"woocommerce_loop_add_to_cart_link_describedby_18597\" data-quantity=\"1\" class=\"button product_type_simple add_to_cart_button ajax_add_to_cart qbutton add-to-cart-button\" data-product_id=\"18597\" data-product_sku=\"\" aria-label=\"Add to cart: &ldquo;\u0395\u03be\u03c5\u03c0\u03b7\u03c1\u03ad\u03c4\u03b7\u03c3\u03b7 \u03a0\u03b5\u03bb\u03b1\u03c4\u03ce\u03bd (Operational Level) (\u03c3\u03cd\u03b3\u03c7\u03c1\u03bf\u03bd\u03b7)&rdquo;\" rel=\"nofollow\" data-success_message=\"&ldquo;\u0395\u03be\u03c5\u03c0\u03b7\u03c1\u03ad\u03c4\u03b7\u03c3\u03b7 \u03a0\u03b5\u03bb\u03b1\u03c4\u03ce\u03bd (Operational Level) (\u03c3\u03cd\u03b3\u03c7\u03c1\u03bf\u03bd\u03b7)&rdquo; has been added to your cart\" role=\"button\">Add to cart<\/a><\/span><\/span>\t<span id=\"woocommerce_loop_add_to_cart_link_describedby_18597\" class=\"screen-reader-text\">\n\t\t\t<\/span>\n<\/p>[\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; z_index=&#8221;&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<strong>Customer Service (Operational) (by participating in the certification exams)<\/strong>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<p class=\"product woocommerce add_to_cart_inline \" style=\"border:4px solid #ccc; padding: 12px;\"><span class=\"woocommerce-Price-amount amount\"><bdi>70.00<span class=\"woocommerce-Price-currencySymbol\" translate=\"no\" dir=\"auto\">&euro;<\/span><\/bdi><\/span><span class=\"add-to-cart-button-outer\"><span class=\"add-to-cart-button-inner\"><a data-gtm4wp_product_data=\"{&quot;internal_id&quot;:18598,&quot;item_id&quot;:&quot;18598&quot;,&quot;item_name&quot;:&quot;\\u0395\\u03be\\u03c5\\u03c0\\u03b7\\u03c1\\u03ad\\u03c4\\u03b7\\u03c3\\u03b7 \\u03a0\\u03b5\\u03bb\\u03b1\\u03c4\\u03ce\\u03bd - \\u0391\\u03c3\\u03ba\\u03ae\\u03c3\\u03b5\\u03b9\\u03c2 (Operational Level \\\/ Managerial Level) (\\u03c3\\u03cd\\u03b3\\u03c7\\u03c1\\u03bf\\u03bd\\u03b7)&quot;,&quot;sku&quot;:&quot;18598&quot;,&quot;price&quot;:70,&quot;stocklevel&quot;:null,&quot;stockstatus&quot;:&quot;instock&quot;,&quot;google_business_vertical&quot;:&quot;retail&quot;,&quot;item_category&quot;:&quot;ELA&quot;,&quot;id&quot;:&quot;18598&quot;}\" href=\"\/en\/wp-json\/wp\/v2\/portfolio_page\/30542?add-to-cart=18598\" aria-describedby=\"woocommerce_loop_add_to_cart_link_describedby_18598\" data-quantity=\"1\" class=\"button product_type_simple add_to_cart_button ajax_add_to_cart qbutton add-to-cart-button\" data-product_id=\"18598\" data-product_sku=\"\" aria-label=\"Add to cart: &ldquo;\u0395\u03be\u03c5\u03c0\u03b7\u03c1\u03ad\u03c4\u03b7\u03c3\u03b7 \u03a0\u03b5\u03bb\u03b1\u03c4\u03ce\u03bd - \u0391\u03c3\u03ba\u03ae\u03c3\u03b5\u03b9\u03c2 (Operational Level \/ Managerial Level) (\u03c3\u03cd\u03b3\u03c7\u03c1\u03bf\u03bd\u03b7)&rdquo;\" rel=\"nofollow\" data-success_message=\"&ldquo;\u0395\u03be\u03c5\u03c0\u03b7\u03c1\u03ad\u03c4\u03b7\u03c3\u03b7 \u03a0\u03b5\u03bb\u03b1\u03c4\u03ce\u03bd - \u0391\u03c3\u03ba\u03ae\u03c3\u03b5\u03b9\u03c2 (Operational Level \/ Managerial Level) (\u03c3\u03cd\u03b3\u03c7\u03c1\u03bf\u03bd\u03b7)&rdquo; has been added to your cart\" role=\"button\">Add to cart<\/a><\/span><\/span>\t<span id=\"woocommerce_loop_add_to_cart_link_describedby_18598\" class=\"screen-reader-text\">\n\t\t\t<\/span>\n<\/p>[\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; z_index=&#8221;&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<strong>Customer Service (Managerial)<\/strong>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<p class=\"product woocommerce add_to_cart_inline \" style=\"border:4px solid #ccc; padding: 12px;\"><span class=\"woocommerce-Price-amount amount\"><bdi>130.00<span class=\"woocommerce-Price-currencySymbol\" translate=\"no\" dir=\"auto\">&euro;<\/span><\/bdi><\/span><span class=\"add-to-cart-button-outer\"><span class=\"add-to-cart-button-inner\"><a data-gtm4wp_product_data=\"{&quot;internal_id&quot;:19254,&quot;item_id&quot;:&quot;19254&quot;,&quot;item_name&quot;:&quot;\\u0395\\u03be\\u03c5\\u03c0\\u03b7\\u03c1\\u03ad\\u03c4\\u03b7\\u03c3\\u03b7 \\u03a0\\u03b5\\u03bb\\u03b1\\u03c4\\u03ce\\u03bd (Managerial Level) (\\u03c3\\u03cd\\u03b3\\u03c7\\u03c1\\u03bf\\u03bd\\u03b7)&quot;,&quot;sku&quot;:&quot;19254&quot;,&quot;price&quot;:130,&quot;stocklevel&quot;:null,&quot;stockstatus&quot;:&quot;instock&quot;,&quot;google_business_vertical&quot;:&quot;retail&quot;,&quot;item_category&quot;:&quot;ELA&quot;,&quot;id&quot;:&quot;19254&quot;}\" href=\"\/en\/wp-json\/wp\/v2\/portfolio_page\/30542?add-to-cart=19254\" aria-describedby=\"woocommerce_loop_add_to_cart_link_describedby_19254\" data-quantity=\"1\" class=\"button product_type_simple add_to_cart_button ajax_add_to_cart qbutton add-to-cart-button\" data-product_id=\"19254\" data-product_sku=\"\" aria-label=\"Add to cart: &ldquo;\u0395\u03be\u03c5\u03c0\u03b7\u03c1\u03ad\u03c4\u03b7\u03c3\u03b7 \u03a0\u03b5\u03bb\u03b1\u03c4\u03ce\u03bd (Managerial Level) (\u03c3\u03cd\u03b3\u03c7\u03c1\u03bf\u03bd\u03b7)&rdquo;\" rel=\"nofollow\" data-success_message=\"&ldquo;\u0395\u03be\u03c5\u03c0\u03b7\u03c1\u03ad\u03c4\u03b7\u03c3\u03b7 \u03a0\u03b5\u03bb\u03b1\u03c4\u03ce\u03bd (Managerial Level) (\u03c3\u03cd\u03b3\u03c7\u03c1\u03bf\u03bd\u03b7)&rdquo; has been added to your cart\" role=\"button\">Add to cart<\/a><\/span><\/span>\t<span id=\"woocommerce_loop_add_to_cart_link_describedby_19254\" class=\"screen-reader-text\">\n\t\t\t<\/span>\n<\/p>[\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; z_index=&#8221;&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<strong>Customer Service (Managerial) (by participating in the certification exams)<\/strong>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<p class=\"product woocommerce add_to_cart_inline \" style=\"border:4px solid #ccc; padding: 12px;\"><span class=\"woocommerce-Price-amount amount\"><bdi>85.00<span class=\"woocommerce-Price-currencySymbol\" translate=\"no\" dir=\"auto\">&euro;<\/span><\/bdi><\/span><span class=\"add-to-cart-button-outer\"><span class=\"add-to-cart-button-inner\"><a data-gtm4wp_product_data=\"{&quot;internal_id&quot;:19255,&quot;item_id&quot;:&quot;19255&quot;,&quot;item_name&quot;:&quot;\\u0395\\u03be\\u03c5\\u03c0\\u03b7\\u03c1\\u03ad\\u03c4\\u03b7\\u03c3\\u03b7 \\u03a0\\u03b5\\u03bb\\u03b1\\u03c4\\u03ce\\u03bd - \\u03a3\\u03c5\\u03bc\\u03bc\\u03b5\\u03c4\\u03bf\\u03c7\\u03ae \\u03c3\\u03c4\\u03b9\\u03c2 \\u03b5\\u03be\\u03b5\\u03c4\\u03ac\\u03c3\\u03b5\\u03b9\\u03c2 \\u03c0\\u03b9\\u03c3\\u03c4\\u03bf\\u03c0\\u03bf\\u03af\\u03b7\\u03c3\\u03b7\\u03c2 ELA (Operational Level \\\/ Managerial Level) (\\u03c3\\u03cd\\u03b3\\u03c7\\u03c1\\u03bf\\u03bd\\u03b7)&quot;,&quot;sku&quot;:&quot;19255&quot;,&quot;price&quot;:85,&quot;stocklevel&quot;:null,&quot;stockstatus&quot;:&quot;instock&quot;,&quot;google_business_vertical&quot;:&quot;retail&quot;,&quot;item_category&quot;:&quot;ELA&quot;,&quot;id&quot;:&quot;19255&quot;}\" href=\"\/en\/wp-json\/wp\/v2\/portfolio_page\/30542?add-to-cart=19255\" aria-describedby=\"woocommerce_loop_add_to_cart_link_describedby_19255\" data-quantity=\"1\" class=\"button product_type_simple add_to_cart_button ajax_add_to_cart qbutton add-to-cart-button\" data-product_id=\"19255\" data-product_sku=\"\" aria-label=\"Add to cart: &ldquo;\u0395\u03be\u03c5\u03c0\u03b7\u03c1\u03ad\u03c4\u03b7\u03c3\u03b7 \u03a0\u03b5\u03bb\u03b1\u03c4\u03ce\u03bd - \u03a3\u03c5\u03bc\u03bc\u03b5\u03c4\u03bf\u03c7\u03ae \u03c3\u03c4\u03b9\u03c2 \u03b5\u03be\u03b5\u03c4\u03ac\u03c3\u03b5\u03b9\u03c2 \u03c0\u03b9\u03c3\u03c4\u03bf\u03c0\u03bf\u03af\u03b7\u03c3\u03b7\u03c2 ELA (Operational Level \/ Managerial Level) (\u03c3\u03cd\u03b3\u03c7\u03c1\u03bf\u03bd\u03b7)&rdquo;\" rel=\"nofollow\" data-success_message=\"&ldquo;\u0395\u03be\u03c5\u03c0\u03b7\u03c1\u03ad\u03c4\u03b7\u03c3\u03b7 \u03a0\u03b5\u03bb\u03b1\u03c4\u03ce\u03bd - \u03a3\u03c5\u03bc\u03bc\u03b5\u03c4\u03bf\u03c7\u03ae \u03c3\u03c4\u03b9\u03c2 \u03b5\u03be\u03b5\u03c4\u03ac\u03c3\u03b5\u03b9\u03c2 \u03c0\u03b9\u03c3\u03c4\u03bf\u03c0\u03bf\u03af\u03b7\u03c3\u03b7\u03c2 ELA (Operational Level \/ Managerial Level) (\u03c3\u03cd\u03b3\u03c7\u03c1\u03bf\u03bd\u03b7)&rdquo; has been added to your cart\" role=\"button\">Add to cart<\/a><\/span><\/span>\t<span id=\"woocommerce_loop_add_to_cart_link_describedby_19255\" class=\"screen-reader-text\">\n\t\t\t<\/span>\n<\/p>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; z_index=&#8221;&#8221; padding_bottom=&#8221;15&#8243;][vc_column][vc_single_image&#8230;<\/p>\n","protected":false},"author":1,"featured_media":30545,"menu_order":0,"template":"","portfolio_category":[153],"portfolio_tag":[],"class_list":["post-30542","portfolio_page","type-portfolio_page","status-publish","has-post-thumbnail","hentry","portfolio_category-all-seminars-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ELA Certification - Customer Service - Jan 2023 - Projectyou<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.projectyou.gr\/en\/portfolio\/ela-certification-customer-service-jan-2023\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ELA Certification - Customer Service - Jan 2023 - Projectyou\" \/>\n<meta property=\"og:description\" content=\"[vc_row css_animation=&#8221;&#8221; 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