ELA Certification – Customer Service – June 2022

The aim of the seminar is to train employees in departments that have a direct or indirect relationship with customer service, in proven and innovative methods and practices from international standards, which ensure long-term customer satisfaction.

• Understanding customer service processes
• From customer service to customer experience
• The multi-level communication with the customers
• The secrets of successful phone communication
• Customer-centric approach, how reputation and clientele are built
• Implementation of customer service policy
• Customer service organization design.
• Use of Key Performance Indicators (KPIs) for customer service evaluation
• Basic functions of Customer Relationship Management (CRM) systems
• CRM selection criteria

• Customer Service executives, Sales, Logistics departments and young people who want to be active in the field of Customer Service.

Educational material will be given to all participants, as well as and a certificate of attendance. Those who want to participate in the training can also participate through e-learning that takes place in real time, giving the participants the opportunity to have active participation and direct contact with the lecturer and the other participants.

Katerina Theofanidou, Industrial Administration, MSc, Business Development Consultant, Project Manager since 2004, Certified in IPMA-D Project Management, Project Management seminar presenter since 2009, Certified adult educator by National Organization for Qualification Certification & Vocational Guidance and the Central Union of Chambers of Germany

Participation cost for Operational Level is 100 € and for Managerial Level is 150 €.

Additional 150 €, for those who want to participate in the examinations of the International certification ELA – Customer Service (includes exam simulation, exam fee and certification).

For clarifications and registrations, you can contact: 6977999254, 6946742009, info@projectyou.gr

The seminar has been completed

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Participation fee must be paid for the position reservation. The deposit can be made either through our bank account at Alpha Bank IBAN GR7501401880188002330000131 (beneficiary projectyou ltd) or using a credit card by selecting the corresponding one from the buttons below.